SmallBizGenius Analysis
Grammarly is a popular writing assistance tool, but customer reviews reveal a mixed experience. While many users praise its effectiveness in improving grammar and clarity, others cite concerns about intrusive suggestions, billing issues, and customer service.
Category Breakdown
Scores based on analysis of 260 recent reviews
Accuracy and Effectiveness
8.0/10Many reviewers praise Grammarly for its accuracy in catching errors and improving writing quality. They find it helpful for various writing tasks, including emails, documents, and social media posts, with some noting its ability to refine phrasing and overall clarity.
40 reviews mention thisIntrusiveness and AI Suggestions
4.0/10Several reviewers find Grammarly's suggestions to be intrusive and disruptive to their writing flow. They report that the AI suggestions often don't fit the tone or flow of their writing, and that the constant pop-ups can be distracting.
20 reviews mention thisBilling and Subscription Issues
3.0/10A significant number of reviewers report issues with Grammarly's billing practices, including unexpected charges, difficulty canceling subscriptions, and lack of refunds. Some claim they were charged even after canceling their subscriptions, while others experienced unauthorized charges.
15 reviews mention thisCustomer Service
3.5/10Several reviewers express dissatisfaction with Grammarly's customer service, citing slow response times, unhelpful information, and lack of phone or live chat support. Some reviewers also mention being directed to automated bots instead of receiving personalized assistance.
12 reviews mention thisEase of Use
7.0/10Many reviewers appreciate Grammarly's ease of use and intuitive interface. They find it simple to integrate with various platforms and use for different writing tasks, making it accessible to users of all skill levels.
10 reviews mention thisPros & Cons
What Customers Love
"I have used Grammarly for a few years now, and I have been absolutely thrilled with the program's accuracy."
"As a non-native English speaker, I find it incredibly useful for improving my writing."
"The service is easy to use and a much-needed step for making sure your content is..."
"The premium version is genuinely excellent — particularly the “Tone Detector” feature."
"I'm really thankful for Grammarly. It helped me turn my resume into a PDF and made the whole process simple and accessible."
Common Complaints
"At times, I found the program too intrusive, because it often suggested changes that went beyond grammar and began to reshape my original ideas and writing style."
"I have been experiencing the charge without authorisation, and the ticket is not yet being attended."
"Grammarly is a helpful service. But the customer service is bad. Be ready to be charged 2 times higher for the next period without any notifications."
"Grammarly usually works fine, but the AI suggestions are awful and get in the way."
"Grammarly is not recognising British UK spellings, seems like this is not the first time. As I write in British English I will not be using Grammarly anymore."
Common Questions About Grammarly
Answers derived from customer review patterns
Is Grammarly legit and trustworthy?
Grammarly is a legitimate tool used by many for writing assistance, but reviews reveal mixed experiences. While many users find it helpful for improving grammar and clarity, some report issues with billing, customer service, and intrusive suggestions. It's important to carefully review the terms of service and monitor your subscription to avoid unexpected charges. Overall, Grammarly can be a valuable tool, but users should be aware of potential drawbacks.
Based on 45 reviewsDoes Grammarly have good customer service?
Customer service is a recurring point of concern in Grammarly reviews. Many users report slow response times, unhelpful information, and difficulty reaching a live person for assistance. Some reviewers mention being directed to automated bots instead of receiving personalized support. While some users have had positive experiences, the overall sentiment suggests that Grammarly's customer service could be improved.
Based on 12 reviewsIs Grammarly worth it for small business?
Grammarly can be a worthwhile investment for small businesses seeking to improve their written communication. Its ability to catch errors and enhance clarity can help businesses project a professional image. However, potential users should weigh the cost against the reported issues with intrusive suggestions, billing practices, and customer service. Consider whether the benefits outweigh the potential drawbacks for your specific business needs.
Based on 20 reviewsWhat is Grammarly's refund policy like?
Grammarly's refund policy is not explicitly stated in the provided reviews, but some users mention successfully receiving refunds after contacting customer support. However, others report difficulty obtaining refunds for unauthorized charges or subscription issues. It's advisable to carefully review Grammarly's official refund policy on their website and contact customer support promptly if you encounter any billing discrepancies.
Based on 5 reviewsWhy is Grammarly making unwanted suggestions?
Some users find Grammarly's suggestions to be intrusive and disruptive to their writing flow. This is because Grammarly's AI is designed to offer suggestions for improving grammar, style, and clarity, but these suggestions may not always align with the user's intended voice or tone. Users can customize Grammarly's settings to adjust the level of intrusiveness and tailor the suggestions to their specific needs.
Based on 15 reviewsLooking for Something Different?
Compare Grammarly against 19 similar business software options.
View Alternatives